Category Archives: Tech

Can We Regulate My Supermarket Too? That Place Is Expensive.

I understand that TechCrunch needs to stir the pot to get readers.  I won’t even address the fact that they chose to publish this abomination. But I will take a swing at the writer.

I think it’s clear why the author is anonymous – because he doesn’t want to be laughed out of his CEO role.

He’s proposing that Google is “unfair” and “mysterious” in what it puts on it’s Search Engine Results Pages (SERPs).

Newsflash: Google can be as unfair as it wants

…as long as it doesn’t break any of the agreements it’s made in it’s legal agreements.

The author, from up on his high horse, compares this to a Country or a City:

Suppose the paradigm is the streets of Los Angeles. Let’s imagine that in order to enter the city you had to pass through a single gate. And once you entered that gate, the streets you were or were not allowed to go down — and thus the businesses you were or were not allowed to visit — could be randomly blocked from your access.

Sigh. Google is NOT A COUNTRY

They’re not a city.  They’re not a government.  They are a business.

Let’s look at a REAL example, shall we?  Let’s compare Google to a supermarket.  My local supermarket blocks off aisles all the time.  Maybe it’s restocking, maybe it’s got a spill.  I don’t necessarily get to know, and I certainly don’t get to say “THIS IS UNFAIR.  I DEMAND ALL PATHS THROUGH YOUR STORE BE OPENED TO MYSELF.”

The second factor is that the search engine can, at any time, determine that either company A or company B may or may not buy traffic within its index.

Oh really?  Let’s go back to the supermarket, shall we?  Should we prevent them from ditching your company’s brand of cornflakes because they think they’re not selling well?  Or because they don’t like how you do business?  Do they even have to tell you why?  No.  That’s courtesy – not law.  To suggest that a business can’t decide who it does business with is just obnoxiously short-sighted.

Yes, he may have some points about arbitrariness of paid search account administration.  I have heard stories of accounts being unceremoniously shut down without explanation, and that’s something of concern that is completely separate from this concept of private companies having to reveal how they do business and change to be “more fair”.

Let’s keep in mind that I’m a liberal, here.  I’m all for more restrictions on giant financial institutions – in fact, I think we should prevent them from ever getting so giant that they “can’t fail”.  But that’s because those institutions affect, as we’ve seen so clearly, the stability of our country.  Google ain’t that.

Lastly, to say that “search engine optimization is more voodoo than science” is just asinine.

Do you also think that airplanes are magic?  Just because you haven’t taken the time to learn from the best and keep yourself educated doesn’t mean something is voodoo.

There are plenty of intelligent folks out there devoting their days to understanding search engine optimization.  None of them will tell you it’s easy.  But none of them will tell you it’s voodoo – it’s a science that involves a lot of knowledge, research and hard work.  Don’t diminish their work just because you don’t have the patience to do it yourself.

Blogged with the Flock Browser

Will Xbox Natal feel natural?

Microsoft announced their new Xbox controller, Project Natal, at E3 earlier this month.  I was incredibly impressed to read about this…and I don’t say that about Microsoft projects often.xbox project natal being demoed at E3 It’s deliciously ambitious: get rid of the controller, and eliminate the step in between the game and the gamer.  It’s a move designed to not only catch up to Nintendo, but surpass them by miles.  It’s bold, and I like it.

I have a few concerns for Microsoft, however.  The first is simply the same challenge that the Wii faces – how many developers are going to want to go to the effort to create games that really take advantage of this technology?  Sure, a few will be inspired and create some amazing games, but will the rest largely ignore it or feature it as an afterthought during special sections of their games?

There’s also the issue of laziness – I’m all for America becoming more active and love moving around while playing Wii Sports, but I also use my gaming system for relaxation. I don’t want to move around after a long day of work, I want to sit on the couch with a beer and press buttons.  The Wii allows both, generally – will Natal?

The biggest issue, in my opinion, is simply that Microsoft has miscalculated what “could-be gamers” will engage with.

two people using the wii wheelMario Kart Wii shipped with a wheel that has no electronic functions.  It is simply a piece of plastic to put your Wii controller in.  Why?  Because it’s more compelling to grip a wheel while you’re driving something. Isn’t it going to be weird to pretend to hold a car wheel with Natal?

Nintendo understands that what intimidates “could-be gamers” is not holding something, but rather pressing buttons and moving joysticks.  Yes, movement is more natural.  But movement without anything to hold onto seems like it could backfire.

The problem comes in that there will probably never be a full, real motion controller.  Natal is a hugely impressive innovation, but it’s not full movement.  To move forward I’m not going to run towards my TV…I’ll probably walk in place, or maybe use my hand to do this somehow.  The illusion is broken.

Until Natal is actually full movement, there is going to be a disconnect for older generations.  Watching even a tech-savvy 40-year-old use a computer, it’s clear to me that they don’t fully follow the spatial dynamics of a computer.  I, meanwhile, alt-tab my way back and fourth throughout my computer like it’s a physical object.  Even more impressive, my little brother skips through Xbox screens that I find confusing at light speed.

an elderly grandfather playing the Nintendo Wii

The Wii didn’t aim to change this…folks who didn’t grow up with 3d interfaces still take some time to adjust.  What the Wii did was to (potentially – not all games have done this) simplify the control scheme so these adults can concentrate on grasping the spatial dynamics – not on what combo of buttons to press.

I don’t mean to rip on Natal.  I’m extremely excited to try it and I give Microsoft significant kudos for truly innovating, instead of just playing catch-up (*cough*sony*cough*).  I’m simply unconvinced that this will inspire the “could-be gamers” the same way the Wii did.  And I can’t wait to see how this plays out.

The Beginning of the End of Piracy -or- How Monty Python Learned to Stop Worrying and Love the YouTubes

Video goes with piracy almost as much as music does.  For both mediums, a new phrase may need to be coined: “piracy is the sincerest form of flattery”.

Monty Python YouTube page with ripped, stop that, and hacking captionsI’m not joking, not really.  While this is only speaking from my personal experience and conversations with others, I suspect that most piracy is not for profit.  People grab their favorite clips and post them online because they think that they are hilarious and need to be shared with the world.

In the last few years the struggle between studios and privacy has been one of threats, inaction, and bitching.

This year we’ve seen a dramatic turn from the bitter fighting over video rights online to an embrace of the open nature of the web.  It’s truly amazing, and not something I expected to see happen so fast.  Let’s look at two examples.

Hulu

Hulu is a project that I (and many others) harbored intense skepticism towards during it’s development.  The whole concept of the television studios ganging up to create a rival to YouTube seemed childish, and we all expected them to do a horrible job.

Whatever the intentions, the people who actually built Hulu did an amazing job, and my personal TV watches has almost entirely moved to Hulu.  I’ve heard many others raving about it, including the usually skeptical Michael Arrington.

Why do jaded Web 2.0 users like Hulu?  They’ve done a few things right, and a few more great.

Giving The People What They Want
Hulu could have gone the cowardly way and only offered up lame, old shows that nobody was interested in.  Netflix faced this issue with their “Play Now” option…studios only OK’d stuff that was unlikely to get rented anyway (although their selection continues to improve, and I love watching SeaQuest on Netflix).

Instead, Hulu has provided some of the top shows on television: The Office, The Daily Show, House, The Colbert Report, The Simpsons, 30 Rock, Saturday Night LIfe, The Sarah Connor Chronicles, and Family Guy (a YouTube favorite, which currently has 88,100 probably illegal results).

Don’t Be Stingy
When you hold all the power, it’s tempting to stingily hand out goods at the slowest rate possible.  Hulu managed to resist this, and their shows often show up the next morning.  It’s hard to beat the experience of waking up on a Wednesday morning and watching The Daily Show from the night before while still in bed.

Hulu does sometimes set experation dates on their shows, but they make this very clear.  I think the average consumer understands that if they want constant access to a whole season they should buy a DVD.

Monetization Is Changing
In a move that is in some ways more innovative than any monetization work YouTube has done,option on Hulu to watch the full Tropic Thunder trailer in exchange for an ad-free watching of Men in Black Hulu has started offering the option to watch a full-length trailer or ad (like the Tropic Thunder trailer seen in this image) in exchange for not showing any other ads during the episode.  I assume (and hope) that they’re tracking this and adjusting their advertising appropriately.

Innovation
One of the most innovative features to come out of online video in the last few months didn’t come from YouTube or any of the newer “Web 2.0” video sites…it came from Hulu.

Being able to select any part of an episode and send/share it as a clip is probably the most obvious and brilliant answer to the multitude of Simpsons clips on YouTube.  And Hulu does it very, very well, making sure to suggest that you might want to watch the rest of the episode after your clip is over.

Monty Python on YouTube

Along with Family Guy clips and embarassing teen confessionals, Monty Python is a common search on YouTube. With over thirty thousand results on YouTube, it’s safe to say that this is money lost for Monty Python, who aren’t exactly actively promoting their old (and brilliant) material.

But, in a move humerously described by John Cleese as “deeply disappointing”, the comedy troupe has started a YouTube channel and is offering high resolution versions of their videos for free. This is a brilliant move for several reasons.

If You Can’t Beat ‘Em, Join ‘Em
In their introductory video (embedded below), Monty Python jokes that “for three years, you YouTubers have been ripping us off, putting tens of thousands of our videos up on YouTube.” It’s funny, but it’s also true, and probably a bit irritating for them. Yet instead of throwing a tantrum, the Pythons made the smart move to work with the existing trends and technology instead of uslessly flailing against them. In admitting this, they give YouTubers some credit and foster a sense of belonging instead of reluctant surrender.

Transparency In Advertising
A lot of advertising I see online feels like an apology. “Sorry, I had to slip this in to be able to keep doing this for a living”. Worse, they are often purposefully ignored. “Ads? What ads? Oh, how did those slip into my blog?”

Refreshingly, Monty Python has ignored this. They know they have a piracy issue, and they know that online video does not monetize nearly as well as TV.

The solution? Ask.

Monty Python simply asks their raving fans to do them a favor and click their ads. Simple as that. During a the “Ministry of Silly Walks” video I clicked a Bombay Sapphire ad. Would I have done that on a normal video? No. But I did it for Monty Python, and actually discovered a cool recepie widget on the Bombay Sapphire site.

Listen To The Wisdom of the Crowd
Again, instead of taking the stingy path and only putting up the less funny Monty Python skits (if there truly are any), our British friends took a look at the most popular Monty Python videos on YouTube and worked to get those up as the first hi-rez videos on their new channel. They listened, and will likely be rewarded by a number of views.

Is The War Over?

Nah, of course not. Many TV studious (notably ABC) have not gotten involved in Hulu, and many companies still work to try to sue people who are “stealing” their videos instead of working to satisfy these people. Still, it’s impressive to see the progress made this year and encouraging to think that even large companies can wise up and come up with something as smart as Hulu. Next up, the music industry?

Blogged with the Flock Browser

TechCrunch50 Post-Mortem: How to Get Your Startup Noticed

Light pouring into the main TechCrunch50 roomI spent the first 3 days of last week at TechCrunch50.  I’ve been torn about what to write about the event.  I don’t really want to talk about the logistics…I’m going to trust that Arrington and Co will improve things next year.  I don’t really want to talk about any specific startups, because very few blew my mind.  But that helped me finally figure out what I wanted to talk about: the basics for marketing your startup.

You may ask why I think I’m qualified to post on this.  I certainly don’t have the experience starting and running a startup that Calcinas, X, or X have.  But that’s just it: these folks have great internal insights, but they also have the Curse of Knowledge; They don’t look at startups from an outsider’s perspective.  I think I do, for the most part.  In my experience, here’s the elements that many TechCrunch50 startups were missing that resulted in me leaving with no knowledge of what they’re about

1. Have a name I will remember.

There seems to be a new trend in naming Web 2.0 companies.  Gone is (occasionally frustrating) dropped and/or added vowel of Flickr, Zooomr, Tumblr.  The new trend seems to be taking a real word and spelling part of it out in a weird, extended phonetic way.  I won’t use any real examples from TechCrunch50…my goal isn’t to embarass people, just to help.  These fake names pretty accurately represent what I saw at the conference: hangowwwwt, wikeeficayshun, sooperpooper.

The issue here is that if I actually figure out what “hangowwwwt” is supposed to be (“hangout”), I will probably go home and type “www.hangout.com” into my (Flock) browser.  Maybe I will remember a bit and type in “www.hangowt.com”, but that’ll still be wrong.

Flypaper booth at TechCrunch50Don’t name your startup something I’m unlikely to remember and unable to spell!

Good names are both memorable, descriptive, and easy to spell.  Some real examples from TechCrunch50: Legalicious, Flypaper (great logo too), Bluehaze, Musicshake, Truecar, and Goplanit.  It’s great if it makes sense like Goplanit, but it’s also OK if it’s somewhat nonsensical, as long as it is memorable and evokes an emotion.  My favorite example of all time is RadioHead.  Two words that I already have in my vocabulary, combined in an intriguing way.  Eventually, it loses meaning as two words, and now my brain holds three words: Radio, Head, and Radiohead.  Brilliant.

2. Have a reason for people to come to your booth.

Gazaro booth babes with will work for chips sign at TechCrunch50

This one is a sad fact of conferences like this: there’s a lot of shit to look at…why should I come to your booth?  You have to work your marketing muscle in any way you can to get me there.  This could be as simple as having a tagline that catches my interest (“Share status updates with your co-workers” – Yammer, TechCrunch50 winner).  Or, you can go a more primal route: fill my wants and needs.  Zivity had cell phone chargers.  Gazaro had booth babes  (and they worked rather hard).  Joongel had a big sign that said “We Have Chocolate”.  The guy from Kangapole juggled.

3. Use pertinent examples.

Flock Booth at TechCrunch50 with Dr. Horrible onscreenThis one’s pretty simple.  Cater to your audience.  If you have something map-related, show the location of the party later that night.  If Joss Whedon is coming by later, have Dr. Horrible’s Sing-Along Blog on the screen.  Not that he noticed.

Your audience is also not homogenous.  TechCrunch50 was a mix of investors, exhibitors, press and others.  You don’t want to give me the same pitch as an investor.  Instead, take a glance as my badge and figure out why I’m here.  If neccessary, ask me what I do online!  I can’t count how many startups pitched me on stuff that, while useful to someone else, I will NEVER use.  If they had asked before speaking they either could have saved some time or catered their pitch towards my needs.

4. Make it easy for me.

This is more of a note for those who are just forming their startup, but it’s very important.  It’s great that you have a social network/media site/news site for people who like to go to conferences.  You certainly have found a demographic.  Here’s the issue:  these people already have social networks.  If they’re going to conferences they’re probably busy.  And you’re asking them to set up a new account, add all their information, start uploading photos and making friends and interacting?  Trust me, they’re not going to spend the time.

Make sure when you create (and hell, as you evolve) that you are helpful and not work.  If I feel like it is going to be exhasting for me (someone who works in the Web 2.0 business) to try this network, you’re unlikely to get normal folks.  Make sure that along with your niche and demographic, you solve a pain point.

If you accomplish the above 4, you’ve got my attention.  Make the most of it.

Grooveshark employees with will play music for chips on their laptop at TechCrunch50
Blogged with the Flock Browser

Defending the Community Ambassador

I just wrote the following frenzy of text after reading this on Kevin Gamble’s blog:

“It’s not a community if everyone doesn’t feel free to participate as an equal. As soon as you make this someone’s job you devalue the contributions of everyone.”

I think the heart of Kevin’s post is in the exact right place. However, I think it’s entirely incorrect to say that making community work someone’s job devalues it; it doesn’t change the value at all, it just focuses it in a more useful way for the company.  While Kevin’s “conversational” aspiration is fantastic (and I think can be part of the community job), I think it’s idealistic to think that almost any company can have their best possible relationship with their community without someone focusing on it, at least part time.

For the record, a few things: I work at Flock as a Community Ambassador.  I am certainly biased.  I will refer to the position that we’re discussing here as Community Ambassador, but it has also been called Community Advocate/Evangelist/Manager (I’ll state my take on the “Manager” title later in the post).  I think Kevin’s heart is in the right place, but I truly believe in this position.

Here’s why this job is important:

Community is important
I don’t think Kevin denies this, but I think it’s important to state: your community is what keeps your company afloat, and (hopefully) the goal of your company was and is to make the lives of your community better in some way.  If you don’t listen to your community, you are either going to fail or you will have to get very lucky.  Methods may differ, but for the most part you’ll find that successful companies listen to their community.

Companies are not inclined to state what they’re doing
Companies like to have big unveilings, to surprise their audience, and (frankly) to keep their ideas secret so they don’t get ripped off. Communication between releases is not in their nature. However, it is part of human nature to want to know what’s going on and part of human nature to talk about things they’re excited about.  I know people who are just short of physically upset when they don’t know what Flock is up to, even if it’s as simple as “planning our holiday party”. I mentioned our new Twitter account on our blog last week and within 5 hours more than 70 people had started following it. People want to know what’s going on, and employees want to talk about it…but companies are built by default not to do this. Unless you’re blessed with an executive staff that is open-minded AND takes the initiative to make the time to write and/or approve posts, this isn’t going to happen on it’s own.

Customer feedback is, by it’s nature, raw and biased
Of course my feedback about a product I use is going to be biased…I bought it for me, and it should work for me! But how is Apple supposed to treat my feedback that the new iPod Nano doesn’t fit in the mini-pocket of my jeans? Alongside (probably) millions of other pieces of feedback, where does this factor in? Again, time becomes an issue: does Jobs have time to read and absorb all this feedback and do his regular work?  Unlikely. While I’m fully in support of employees at all levels of a company reading community feedback (which we do at Flock, from QA to CEO), it’s unrealistic to count on this. Having a Community Ambassador to absorb, categorize, and interpret this feedback is key. Nobody at Flock would have guessed that Picasa was important to our community, but through gradual collection of votes (on our site, blogs, and via direct feedback) it became clear that Picasa integration is much more important to our existing community than any other service.

That said, I totally agree that the Community Ambassador should not be the single point of failure. Going back to the point about feedback being biased….even if 20 angry people like me write to Apple asking for iPod Nanos that fit our mini-pockets, that’s ignoring the millions of people who don’t care or even like the size. Both the Community Ambassador and the company they work for must take this all into consideration. User testing should be done, and ideas from directly within the company shouldn’t take backseat to community feedback…they should ride together, as equally viable ideas.

People like to get pumped
I understand where the inclination to stay “hands off” of evangelism comes from. Nothing is grosser than an employee (especially an executive!) putting on a big fake smile and blabbing on about how great the latest product is. However, I think that if you accomplish what Jeremiah suggests in his post on the topic, you are part of your community as much as your company. Once you are a legitimate part of your community, you are taken seriously by them (though you can easily compromise this by not being honest). If you truly are excited about your product (which you should be, or you should get a new job), you should express this to the people whom you know are excited about your product. If I care about, say, the band Queens of the Stone Age, I might join their Street Team or mailing list. If their Community Ambassador then contacts me telling me about how awesome the new album is (especially if it’s “insider” news), I’m going to be stoked! If he tells me they’re going on a new tour that is going to be wild and crazy and gives me the link to buy tickets, I’m not going to feel advertised to…I’m going to click that link and look at the tour dates! It’s all about being honest and genuine and only evangelizing to those who opt-in in some way.

Everybody should be part-time Community Ambassador
I agree with Kevin…the position of Community Ambassador absolutely does not absolve anyone in the organization of interaction with the community. As we do at Flock, the executives should blog, read feedback, respond to customers, and meet the community. This is essential to your organization, and the position of Community Ambassador should not affect this one way or another.

In the end, I understand where these anti-Community Ambassador posts come from. The position is often called Community Manager, which is a gross mischaracterization and invokes scary undertones. Many people claim to be interested in “community”, but describe it as a sort of asset (“Oh yeah, we got one of them community things. I hear they’re good for business.”) And the intrusive, look-we’re-cool-too style of advertising is so pervasive that it makes me physically angry when I hear a 40-year-old on the radio talk about how “sweet” and “stylin'” you’ll be with some “urban groove” on your “sweet mp3 player”. That is not community work…that is lame, dishonest advertising. The Community Ambassador is not an advertiser…he/she is simultaneously a member of the company and the community, and the guide for communication between them. He/she is not the be-all, end-all. He/she is not the single point of communication. He/she is not always right. He/she is just helping the flow of communication between those who make and those who use a product.  And if that’s not an important role, I don’t know what is.

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