Tag Archives: cmx summit

My favorite tweets from CMX Summit

Community

It gives me so much joy that we now have such a fantastic conference dedicated to the craft of community management. I learned a ton and had a blast at the first CMX Summit, so I was disappointed to not be able to attend the second in NYC this last week. If you also missed it, here are some of my favorite tweets so we can live vicariously together.

 

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What we learned (about ourselves) at CMX Summit

Community, , , , , , , ,

David Spinks‘s CMX Summit did something rare yesterday. It gave us the usual community management tips and cheerleading, which are always appreciated…but it also gave us perspective. We learned from seasoned veterans and psychologists. We talked to people from every type of company and every size role. And we discussed community management as a real career, not a novelty.

From Robin Dreeke we learned that empathy, which many of us have considered a cornerstone of community management for years, is not only a powerful way to accomplish goals but so important that it can get you a “head of” title at the FBI!

David McMillan taught is that for a true sense of community there are a lot of elements necessary : shared experiences, complimentary skills, risk, and the much-maligned turnover…a lot more than you’re going to get from simply tweeting cute stuff to your audience a few times a day!

Emily Castor showed how very intentional – and often very tiny – elements can help set the whole culture of a community.

Ligaya Tichy showed us how communities and community management must evolve with a company.

Josh Miller reiterated what even Buzzfeed has admitted: clicks aren’t engagement.

Nir Eyal showed us that getting folks to regularly contribute to a community is not just about good intentions, it’s about carefully building habits.

And Ellen Leanse showed us that none of this is new, that permeability is better than bottlenecking, and that we must persevere.

Who knows what the #%*& Dave McClure taught us.

What I came away with was a much better look at how our skills are more crucial than they’ve ever been…but also a keen sense that we need to step up to our potential and actually hone these skills, use these frameworks, do and read research, push for the right things instead of accepting the status quo, and go kick some ass. We are in such a position to help companies succeed and stay on top…but we need to put on our big person pants. We have the power. Let’s use it.