A few very pleasant folks have interviewed me in the last couple of months, so I figured I’d share those here.

Support-Driven Podcast – Scott Tran interviews me about kicking off a community effort, finding your community niche, and combining customer service & community. Also available on iTunes.

Big Door – I discuss why customer loyalty isn’t marketing, the community management trends I see, and metrics one should look at.

Startup Product Summit – A little bit older, but arguably one of my best and most widely-accessible talks. I cover customer feedback, customer-focused product design, and how to understand when data or customers are misleading you. Slides available here.

Hope you find these helpful, useful, or at least entertaining! 🙂