It gives me so much joy that we now have such a fantastic conference dedicated to the craft of community management. I learned a ton and had a blast at the first CMX Summit, so I was disappointed to not be able to attend the second in NYC this last week. If you also missed it, here are some of my favorite tweets so we can live vicariously together.
“I believe that community starts from the heart” – @swissmiss. A great way to start the morning at #CMXSummit!
— Davis Erin Anderson (@daviserin) June 12, 2014
Start by asking superiors what are you held accountable for and how can I as cmgr help you. #cmxsummit @laurenperkins
— Ayelet Golz (@AyeletMackWeb) June 12, 2014
Don’t approach community as a job. “What can I do to be a part of this community” #CMXSummit
— Brandi Taylor (@BrandiTaylor) June 12, 2014
Good advice for all artists, creatives and entrepreneurs: Build your network before you need your network – Lauren Perkins #CMXSummit
— Eleanor C. Whitney (@killerfemme) June 12, 2014
“When you are starting a company, you should start WITH a community team, not as an afterthought.” – @shinyee_au, YES. #cmxsummit
— Sarah Judd Welch (@sjw) June 12, 2014
.@Buzzfeed creates content that engages their community by tapping into emotion and shared experiences. @expresident #CMXSummit
— Tidal (@tidallabs) June 12, 2014
Impact. “We all want to work on something we feel they are making a difference.” Ask for feedback, & give them a way to engage. #CMXSummit
— MRY (@MRY) June 12, 2014
It’s important to create shared emotional experiences in your community. #CMXSummit
— CMX Summit (@CMXSummit) June 12, 2014
“The big community building question is how can you get your community to talk to each other? – @heif, founder of @meetup #CMXSummit
— Tina Roth Eisenberg (@swissmiss) June 12, 2014
Our next generations have unparalleled loyalty…to PEOPLE, not brands/companies. Human relationships win. @rdreeke #CMXSummit
— Tim Falls (@timfalls) June 13, 2014
You can lead from any position you’re in when you lose the ego, judgement, and your own agenda. @rdreeke #cmxsummit
— Lisi Powers (@lisipowers) June 13, 2014
Reasons people participate in a community: Pleasure/Pain, Hope/Fear, Acceptance/Rejection. In other words: FEELS @RichMillington #CMXSummit
— CMX Summit (@CMXSummit) June 13, 2014
Myth in the community space: lurkers will become active participants. Instead, focus on people who are joining @RichMillington #CMXSummit
— Eleanor C. Whitney (@killerfemme) June 13, 2014
Respond as soon as possible to new posts. If within five hours, 53% chance they’ll make a second contribution to the community. #cmxsummit
— Lauren Kett (@Lmkett) June 13, 2014
When members join, ask what they have to share, how they can help. Then highlight their unique contributions. @RichMillington #CMXSummit
— Danya Cheskis-Gold (@danyacg) June 13, 2014
People remain in communities bc of their connections with friends, which stem from common experiences @RichMillington #CMXSummit
— Lisi Powers (@lisipowers) June 13, 2014
Your message/content should be arousing (primal), emotionally effective, and intellectually compelling (rational). @TheWebPsych #CMXSummit
— Lisi Powers (@lisipowers) June 13, 2014
“Get out of the building. Literally.” – @danyacg Getting out into the world is critical to building an online community! #CMXsummit
— Tidal (@tidallabs) June 13, 2014
When you do something more than twice, write it down – that’s your play book to start building and growing. – @danyacg #CMXSummit
— Crystal Coleman (@thatgirlcrystal) June 13, 2014
Root-cause analysis = 1. Why? 2. Why? 3. Why? 4. Why? 5. The real problem @evanish #CMXSummit
— MRY (@MRY) June 13, 2014
“Ask why. Then communicate problems, not feature requests, to product managers.” – @Evanish [It’s like @RyanEvansInc is speaking] #cmxsummit
— Brit M. Thompson (@britmorse) June 13, 2014
Don’t separate yourself from the product team. It’s not “us” vs. “them”. It’s always a unified “We” @Evanish #CMXSummit
— CMX Summit (@CMXSummit) June 13, 2014
“People come for the gamification and stay for the community.” –@brianmwang on Fitocracy’s strategy. #CMXSummit
— Jason Evanish (@Evanish) June 13, 2014
Big takeaway from #cmxsummit: it’s hard to measure the importance of building a community, but it’s critical nonetheless.
— SumAll (@SumAll) June 13, 2014
“Companies don’t own communities. Communities own communities.” @scottbelsky #cmxsummit
— Jeremy Cabalona (@jeremycabo) June 13, 2014